Real Time and Historic Reporting

Cloud Analytics

CloudAnalytics is a comprehensive call analytics software package which is integrated into the portal, delivering real time and historic feature rich reports and graphs.

Efficiency Driving Productivity

Most management teams are unaware of the productivity levels of their staff and the call volumes within their businesses on a day to day basis. CloudAnalytics gives all the information you could possibly require to make accurate business decisions on staffing levels, training requirements or just generally to see what is going on within the organisation.

The information is based on numerous reports and statistics such as inbound and outbound calls, calls being queued, average wait time, average talk time, busy periods by hour, by day and by week. All reports can be viewed historically and in real time or automatically emailed out at a time that suits you. You can also view all of the data by looking at a pie chart, line chart or numerically in an easy to read statistical format.

Total Call Management

  • Report on agent availability
  • Drill down on missed calls
  • 36 different display options
  • Monitor team members performance
  • Accurately plan staffing numbers
  • High level reporting for senior management
  • Reports can be downloaded
  • Graphical or numerical reporting
  • Auto email reports
  • Busy periods easily identified



Get in Touch

Do You Have Any Questions?

Monday to Friday | 09:00-17:30

0345 5120 105

Quantum Communications Ltd
The Headquarters Building
Brookenby Park, Brookenby
Market Rasen

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